We are developing an Inner West Service Charter and are focussing on how we want our customers and community to feel.

Reflecting on your experiences with service organisations either good or bad, it is often how they made you feel that made a lasting impression.

“At the end of the day people will not remember what you said or did, they will remember how you made them feel” – Maya Angelou

Our Service Charter is about making a service promise to you. It will include our values, channels, service standards and how you can provide feedback for the times we don’t always get it right.