News

What we heard about developing the Inner West Service Charter

17 May 2023

Between 27 February to 2 April 2023 we sought your feedback on developing an Inner West Service Charter. The Engagement Outcomes Report summarises community comments received.

Key points on the engagement method and results:

  • The Your Say Inner West project page was visited by 941 people
  • 43 participants completed the online survey
  • 84% respondents want to feel understood when dealing with Council
  • Key suggestions on how Council could improve service delivery included actively listening, communicating and improving systems and the website.

Read the full report