News

Adopted by Council - Customer Experience Strategy

28 November 2023

At its meeting on Tuesday 21 November Council received a report including all community feedback from the public exhibition of the draft Customer Experience Strategy. Council decided to adopt the Strategy. Council resolution reads:

1. That Council adopt the Customer Experience Strategy.

2. The Council publish, as applicable, internally, and externally the adopted Customer Experience Strategy.

3. That Council note the motion passed at the Customer Service Meeting held on 16 November 2023:

That the Customer Service Committee congratulate the General Manager and staff, especially the Customer Service team, for their success in changing and improving the culture of the Inner West Council to one based on customer service as recognised by the awarding of the AR Bluett Award by Local Government NSW to the Inner West Council.