What is happening?

Council is in the process of creating a Customer Experience Strategy – our big, bold vision for building a customer-centric culture that delivers a great experience at every interaction.

You are invited to make a personal contribution to the strategy at our in-person workshops or online through our engagement survey.

Your highly valued contribution is essential to ensure we address the community needs of the people in the Inner West.

Community feedback dates

Thursday 27 April 2023 – Sunday 11 June 2023

Online survey

Thursday 18 May 2023 06:00 pm – 08:30 pm

Community workshop

Marrickville Pavilion Hall, Marrickville Library

Wednesday 24 May 2023 06:00 pm – 08:30 pm

Community workshop

Michael Maher room, Haberfield Library

Wednesday 31 May 2023 06:00 pm – 08:30 pm

Community workshop

Balmain Town Hall

How to have your say

What happens next?

  • Review feedback

    All feedback received will be reviewed and consolidated into an Engagement Outcomes Report.
    Everyone who provided feedback will be notified once this is ready.

  • Create a draft strategy

    We will create a draft Customer Experience Strategy which we will allow the community to provide feedback on to ensure we got it right.


  • Timeline item 1 - active

    Community engagement

    We are seeking your feedback to help us create your strategy.

  • Timeline item 2 - incomplete

    Review feedback

    We are reviewing all feedback provided and consolidating into an Engagement Outcomes Report.

  • Timeline item 3 - incomplete

    Creating the Customer Experience Strategy

    We are drafting the Customer Experience Strategy

  • Timeline item 4 - incomplete

    Public Exhibition

    The draft strategy is on public exhibition and we invite the community to provide feedback on the document.

  • Timeline item 5 - incomplete

    Strategy adopted

    The Customer Experience Strategy is adopted

Contact us

If you have any questions or want to learn more contact:

Name Michael Spikmans
Phone 02 9335 2180
Email michael.spikmans@innerwest.nsw.gov.au
In writing

Michael Spikmans

Inner West Council

PO BOX 14 Petersham NSW 2049

Help us improve Your Say Inner West