Background

Engagement is the process by which the community and other stakeholders participate in and influence Council's decision making. Council engages the community to develop plans and strategies, to guide decisions about service delivery and provide input into a range of projects.

The Inner West community takes engagement very seriously - in the latest annual Community Satisfaction Survey, the community's ability to influence Council's decision making was the second highest driver of overall satisfaction.


Review

Council's Engagement team are currently reviewing the adopted Community Engagement Framework and looking at ways to improve our practice.

As part of this review we are keen to hear from staff about how well you understand engagement, how well you are supported, and ways we can improve.


Have your say

The staff survey closed Thursday 12 September 2019.


Next steps

We'll report back on the survey results in an Engagement Outcomes Report posted on the Newsroom. We'll use the information collected along with input from the community and other research to update the existing Community Engagement Framework. The updated Framework will go to Council for adoption later in the year.


To what extent do you believe Community Engagement has improved the outcome of your project/strategy development/policy development Required
Thinking about the Engagement Process at Council, please indicate the areas you would like more assistance, advice and support. (tick all that apply) Required
To what extent do the following barriers impact you ability to deliver good engagement? Required
Quite a lot
A lot
Neutral / undecided
Not much
Not much at all
Lack of tme
Lack of money
Ineffective tools/templates
Lack of advice
Lack of skills
If you have been involved in building or managing a engagement project page, please tell us about your experience. Required
Very easy - I know what I am doing
Ok - but it takes a bit of time and I need some help
Hard - I need a lot of help and support
Difficult - I get frustrated and don't really know what I am doing
N/A
Setting up a new engagement page/project
Selecting and using the online tools available (eg survey)
Managing the engagement page/project (eg text updates, closing tools, adding files ect)
Running reports and accessing data/feedback
Closing the loop and reporting back outcomes/decisions
Are you aware that Council has a Community Engagement Framework? Required
If needed, would you be able to find/locate a copy of the Community Engagement Framework? Required
How would you describe Councils community engagement ? Required
Please indicate if you have 'backend' access to www.yoursay.innerwest.nsw.gov.au Required
How would you describe Council's Community Engagement? Required
To what extent do you believe Community Engagement has improved the outcome of your project/strategy/policy? Required
How familiar are you with our engagement site - www.yoursay.innerwest.nsw.gov.au ? Required
Thinking about Council' Engagement Team, please indicate how satisfied are you with the level and type of ADVICE they provided, to prepare and deliver your engagement activity/project. Required
Please indicate if you have used www.yoursay.innerwest.nsw.gov.au to host/support an engagement project you were part of. Required
Are you aware that Council has a Community Engagement team to support and help you deliver community engagement projects? Required
Thinking about Council' Engagement Team, please indicate how satisfied are you with the level and type of SUPPORT they provided, to prepare and deliver your engagement activity/project. Required
How confident are you in planning and delivering effective engagement projects? Required
How confident are you in analysing data and reporting back on engagement projects? Required
How confident are you in evaluating your engagement projects? Required
Council's Engagement Framework
Engagement tools and techniques
Help us improve the way we engage our community
Council's Engagement team
Our engagement process

The survey form is now closed. Thanks for your contributions.

If you had to engage the community for your project or plan a community engagement project, where would you go for support? (please tick all that apply) Required
Thinking about the engagement process at Council, please indicate the areas you would like more advice, support or training Required
Advice and support
Training
Planning engagement
Implementing engagement
Data analysis
Using engagement data to inform your project/plan or strategy development/Council's decision making
Using engagement data in Council reports
Engaging diverse communities
Your Say Inner West online engagement hub
IAP2
Other
Evaluating engagements
To what extent do the following barriers impact your ability to deliver good engagement? Required
Not at all
Slightly
Moderately
Very
Completely
Don't know/unsure
Lack of time
Lack of money
Ineffective tools/templates
Lack of advice
Lack of skills
If you have worked on a project/s which engaged the community, how satisfied were you with Council's Community Engagement Toolkit templates ? Required
Not at all satisfied
Slightly satisifed
Moderately satisfied
Very satisfied
Completely satisfied
Don't know/unsure
Communication and Engagement Plan template
Public Exhibition checklist
Engagement Methods matrix
Public Meeting Project Plan template
Stakeholder Meeting Summary template
Engagement Outcomes Report template
If you have worked on a project/s which engaged the community through Your Say Inner West, how satisfied were you with: Required
Not at all satisfied
Slightly satisfied
Moderately satisfied
Very satisfied
Completely satisfied
Don't know/unsure
the set up process?
the functionality and capabilities of the site?
the community response data spreadsheets/pdfs you received at the end?
Are you aware that Council has an Engagement team to support and help you deliver community engagement projects? Required
Thinking about Council' Engagement team, please indicate how satisfied are you with the level and type of ADVICE they have provided, to prepare and deliver your engagement activity/project. Required
Thinking about Council' Engagement team, please indicate how satisfied are you with the level and type of SUPPORT they provided, to prepare and deliver your engagement activity/project. Required
How familiar are you with Council's online engagement hub yoursayinnerwest.nsw.gov.au? Required
Are you aware that Council has a Community Engagement Framework? Required
If needed, would you be able to find/locate a copy of the Community Engagement Framework? Required
How confident are you in planning and delivering effective engagement projects? Required
How confident are you in analysing data and reporting back on engagement projects? Required
How confident are you in evaluating your engagement projects? Required
How satisfied are you with Council's Community Engagement Framework? Required
To what extent do you believe Community Engagement has improved the outcome of your (or your team's) project/strategy development/policy development? Required
How would you describe Council's Community Engagement overall? Required
Help us improve the way we engage our community
About you
Council's Engagement team
Engagement tools and techniques
Council's Engagement Framework
Our engagement process

The survey form is now closed. Thanks for your contributions.

If you had to plan a community engagement project, where would you go for support? (please tick all that apply) Required
If you have been involved in building or managing a engagement project page, please tell us about your experience. Required
Very easy - I know what I am doing
Ok - but it takes a bit of time and I need some help
Hard - I need a lot of help and support
Difficult - I get frustrated and don't really know what I am doing
N/A
Setting up a new engagement page/project
Selecting and using the online tools available (eg survey)
Managing the engagement page/project (eg text updates, closing tools, adding files ect)
Running reports and accessing data/feedback
Closing the loop and reporting back outcomes/decisions
How familiar are you with our engagement site - www.yoursay.innerwest.nsw.gov.au ? Required
Please indicate if you have used www.yoursay.innerwest.nsw.gov.au to host/support an engagement project you were part of. Required
Please indicate if you have 'backend' access to www.yoursay.innerwest.nsw.gov.au Required
Thinking about Council's Engagement Team, please indicate how satisfied are you with the level and type of ADVICE they provided, to prepare and deliver your engagement activity/project. Required
Thinking about Council' Engagement Team, please indicate how satisfied are you with the level and type of SUPPORT they provided, to prepare and deliver your engagement activity/project. Required
How confident are you in planning and delivering effective engagement projects (related to your area of expertise)? Required
How confident are you in analysing data and reporting back on engagement projects (related to your area of expertise)? Required
Are you aware that Council has a Community Engagement Framework? Required
If needed, would you be able to find/locate a copy of the Community Engagement Framework? Required
Thinking about the Engagement Process at Council, please indicate the areas you would like more assistance, advice and support. (tick all that apply) Required
Your Say Inner West - website
Support to Plan and Deliver engagement activities/projects
Engagement at Inner West Council
Help us improve the way we engage our community

The survey form is now closed. Thanks for your contributions.