Help us improve the Inner West Council website



Background

In October and November 2016 we asked you to help us build the new Inner West Council website. Our new website was launched in September 2018. You have told us you wanted to be able to navigate through the site and find information easily.


What is happening now?

We would like to know how the website it working for you and about your user experience.


Have your say

You are invited to provide your feedback by completing the Inner West Council website survey.

Last day to provide feedback is Sunday 2 June 2019.


What happens next?

Your feedback will be considered by Council and where possible incorporated into an annual website review.



Background

In October and November 2016 we asked you to help us build the new Inner West Council website. Our new website was launched in September 2018. You have told us you wanted to be able to navigate through the site and find information easily.


What is happening now?

We would like to know how the website it working for you and about your user experience.


Have your say

You are invited to provide your feedback by completing the Inner West Council website survey.

Last day to provide feedback is Sunday 2 June 2019.


What happens next?

Your feedback will be considered by Council and where possible incorporated into an annual website review.

  • A preview of Council's new website

    about 1 year ago

    We are excited to announce that the new website is coming later this year, with a brand new look for Inner West Council and loads of new features.

    Have a look at some of the features coming to the new site.

    We are excited to announce that the new website is coming later this year, with a brand new look for Inner West Council and loads of new features.

    Have a look at some of the features coming to the new site.

  • Update on Council's new website

    almost 2 years ago

    Council received 1209 responses from the following former Council areas:

    • 55% from Marrickville
    • 30% from Leichhardt
    • 15% from Ashfield

    Overview of results

    The majority of respondents said they visited their former websites only once per month or a couple of times per year. The community’s main expectation for the new website is that it’s easy to find information and navigate. People visiting Council’s website are most interested in:

    • Booking parks
    • Finding waste collection information, bin days and pick up etc.
    • Reporting issues and problems
    • Lodging and apply and pay for a range of services

    Council used the community’s feedback to...

    Council received 1209 responses from the following former Council areas:

    • 55% from Marrickville
    • 30% from Leichhardt
    • 15% from Ashfield

    Overview of results

    The majority of respondents said they visited their former websites only once per month or a couple of times per year. The community’s main expectation for the new website is that it’s easy to find information and navigate. People visiting Council’s website are most interested in:

    • Booking parks
    • Finding waste collection information, bin days and pick up etc.
    • Reporting issues and problems
    • Lodging and apply and pay for a range of services

    Council used the community’s feedback to develop a plan for building a new website. The plan includes incorporating the following features:

    • User-driven layout and navigation with minimal clicks to find information
    • An advanced search option
    • Interactive mapping
    • Online forms, services and bookings
    • Customer Portal
    • Events Calendar with community access
    • Live chat

    Next steps

    Council has completed a tender process to select company to build the new website and work will commence soon. Residents who indicated that they would like to be further involved in the project will shortly be invited to participate in a user workshop. This will help Council refine the new site’s navigation.

    The new website is expected to be launched by the end of 2017.