The purpose of the Customer Experience Local Democracy Group is to:

  • Contribute to achieving community outcomes as set out in the Inner West Community Strategic Plan and implementation of Council’s four-year Delivery Program
  • Provide input into development and implementation of Inner West policies, strategic plans and/or programs as related to customer experience as requested
  • Serve as a resource for Council in relation to matters which Council resolves to bring before the LDG for input
  • Provide input into the review and implementation of the Service Charter
  • Provide input into the review and implementation of the Customer Experience Strategy
  • Provide input into the review and implementation of the Complaints Handling Policy
  • Provide input into the development of the Digital Experience Platform.
  1. Knowledge and understanding of what makes a great customer experience
  2. A passion for great customer service
  3. Live / work / study / volunteer in the Inner West local government area.

Apply below

Any questions? Contact:

Name Peter Jackson
Phone 02 9392 5694
Email peter.jackson@innerwest.nsw.gov.au